Time Warner sucks

My current speed from oh-so-wonderful, planning to cap people's download Time Warner, is .

You might say, why not call them and see what's up? I did this, several times. First time, they told me to swap my modem. Didn't make a difference. Then they sent a tech out, didn't make a difference because my levels were fine. Call number 3, they could not understand that their router was blocking a traceroute, and finally the only thing they could tell me is that there's too many people on the network... and they can't (or won't) do anything about it!

And now, not even 2 hours away in Rochester, they're planning on switching to metered billing. I don't think it's going to help the speed any, because college students just can't get enough internet! ARGH. I can barely load web pages at this hour...